Customer Service
Users of aluminium foil and packaging products need to be in complete control of their raw material supply, particularly those supplying the automotive, food, tobacco and pharmaceutical industries where short lead times for heat exchangers and packaging materials are expected. To meet this need, Eurofoil continually optimises production availability and process flexibility to offer short lead times and fast, reliable service.
Providing a full and responsive service
A dedicated Eurofoil service team of at least three people works with the customer to provide the simplest and most appropriate answer: The Account Manager determines the most suitable offer The Sales Administrator is responsible for the daily customer service The Technical Contact helps and advises on the optimal use of Eurofoil products.
A dedicated Eurofoil service team of at least three people works with the customer to provide the simplest and most appropriate answer: The Account Manager determines the most suitable offer The Sales Administrator is responsible for the daily customer service The Technical Contact helps and advises on the optimal use of Eurofoil products.
Offering the best lead times
The manufacturing infrastructure is designed to provide efficient and constant lead times.The manufacturing infrastructure is designed to provide efficient and consistent lead times. Logistics teams optimise machine capacity and plant flexibility. The effects of market uncertainties and fluctuations are managed and constantly improved lead times are offered. Another key advantage of Eurofoil is the in-house production of foil material through the continuous casting process. Approximately 75% of the total production volume involves this process. This allows for rapid response and reliability of raw material supply, reducing production delays.
The manufacturing infrastructure is designed to provide efficient and constant lead times.The manufacturing infrastructure is designed to provide efficient and consistent lead times. Logistics teams optimise machine capacity and plant flexibility. The effects of market uncertainties and fluctuations are managed and constantly improved lead times are offered. Another key advantage of Eurofoil is the in-house production of foil material through the continuous casting process. Approximately 75% of the total production volume involves this process. This allows for rapid response and reliability of raw material supply, reducing production delays.
Ensuring that delivery deadlines are met
By the time a delivery date is confirmed to the customer, the entire chain of tasks required for production has already been planned and programmed. The status of each order can be checked in real time thanks to the information systems in each plant. Monitoring by the sales assistant and daily contact between the planning and production teams help to ensure that the tasks are completed. Objective: to deliver on time and in full.
By the time a delivery date is confirmed to the customer, the entire chain of tasks required for production has already been planned and programmed. The status of each order can be checked in real time thanks to the information systems in each plant. Monitoring by the sales assistant and daily contact between the planning and production teams help to ensure that the tasks are completed. Objective: to deliver on time and in full.
Supply Chain Solutions
Eurofoil has a range of supply chain solutions tailored to customers and markets, we are happy to discuss your needs on an individual basis.
Eurofoil has a range of supply chain solutions tailored to customers and markets, we are happy to discuss your needs on an individual basis.